Tuesday, November 24, 2020

Food service complaints go unacknowledged

While standing in line at Tim Horton’s I have all the time in the world to decide what I want because the cashiers are taking their time entering orders. Not only does this happen at Tim’s, it happens everywhere.

Every morning, I wake up and think to myself, “I’d love an ice cap from Tim Horton’s.” I walk over there, and I see there is a line longer than a supermarket deli. I have to wait almost 30 minutes in a huge line just to get my caffeinated beverage. While Tim’s has a kiosk for ordering drinks, I often want some food with my coffee. If you want food, waiting in an endless line is inevitable.

The worst time and place to get food on campus is the Sundowner around noon. The lines in the downer at that time are too much to handle. Numerous people go and get lunch while the Downer usually has only one register open. It’s not right that they have one register open when a large number of students are there to feed themselves in a hurry.

A way that the downer can improve their service is to post when meal deals are available for students. The downer should also be more organized with vegetarian and gluten-free foods. They need more ideas for food as well because it seems like the same food is served every single day. Students are getting tired of it.

Not only does it happen at the downer, it also happens at Subway. Everyone knows that when you go to Subway that it will take a long time to get your sandwiches. I usually go to Subway at a certain time to get my food because I know when they aren’t so busy. But if you go around noon on the weekdays, you will be waiting there for an eternity.

Subway can easily improve their service by being more efficient about their sandwich making. While at Subway, it takes them a long time to make one sandwich, resulting in an unnecessary long line.

There are many ways that campus can solve this poor food service. Why not have more than one cash register open? Whenever I go to a register at Tim Horton’s I only see one register open to take orders when two would significantly speed things up.

There was a survey that went out last semester in which students were asked to share their opinions on campus dining. However, I don’t think they put the survey into consideration because nothing seemed to change.

The CAS should really take into consideration what needs to be changed. Most of these problems can be resolved. Most of the student body at Plattsburgh State has several complaints about the service here on campus but are too often ignored.

Email Paige Passman at paige.passman@cardinalpointsonline.com.

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